1. General Terms
These Terms and Conditions govern purchases made through www.rinseware.com. By placing an order, you agree to these Terms, subject to any mandatory rights applicable under the laws of your country of residence.
Rinseware supplies household products to customers in accordance with the product information and purchase details displayed on the website at the time of ordering.
2. Products and Orders
Product descriptions, images, prices and available options are provided to help customers make informed purchasing decisions. Customers should review their selected items, delivery details and order information before completing a purchase.
An order is subject to acceptance and availability. If we cannot fulfil an accepted order, we will notify the customer and refund any payment received for the unfulfilled order, as applicable.
We may contact customers to clarify incomplete or inconsistent order information before processing an order.
3. Prices and Payment
Prices are displayed in the currency stated on the website and include applicable taxes where required by law. Any delivery charges or other applicable costs will be disclosed before the order is completed.
Payment must be completed through an available payment method at checkout. Orders are processed after payment confirmation, subject to any necessary order review.
Customers are responsible for providing accurate billing and contact information.
4. Delivery and Dispatch
We arrange deliveries to eligible European destinations through established carriers, including DHL, FedEx and UPS Priority services, depending on destination and service availability.
The standard estimated transit time is 5–8 business days from dispatch. Order preparation and dispatch may require additional processing time, which will be communicated where applicable.
We send tracking notifications to the email address provided at checkout at key stages, including dispatch, arrival at relevant logistics facilities and local delivery, where tracking updates are available.
Delivery estimates are provided for planning purposes. If an order exceeds the standard transit period, customers may contact us at rinsing@rinseware.com. We will review the tracking information and, where appropriate, investigate the delay with the carrier. Following the investigation, we will determine an appropriate remedy, which may include a full refund or replacement, in accordance with applicable law and the circumstances of the order.
Risk of loss or damage remains with Rinseware until the customer, or a person designated by the customer other than the carrier, takes physical possession of the goods, except where applicable law provides otherwise. Handing a parcel to a carrier does not, by itself, transfer this risk to the customer.
5. Right of Withdrawal
For eligible online purchases covered by European Union consumer law, customers generally have the right to withdraw from the purchase within 14 days of receiving the goods, without giving a reason, subject to applicable statutory exceptions.
To exercise this right, customers should notify us clearly by email at rinsing@rinseware.com within the withdrawal period. Customers should identify the order and the items they wish to return.
Unless a statutory exception applies, customers must send the goods back within 14 days after notifying us of withdrawal. Customers may be responsible for direct return postage costs where they have been properly informed of this before purchase. Where required by law, return costs arising from faulty or incorrectly supplied goods will be borne by Rinseware.
We will refund eligible payments, including the standard outbound delivery charge where required by law, within the applicable statutory period. We may withhold the refund until the goods have been received or evidence of their return has been provided, whichever occurs first, as permitted by law.
Customers may handle goods to the extent reasonably necessary to establish their nature, characteristics and functioning. Any reduction in value resulting from handling beyond what is necessary may be taken into account where permitted by applicable law.
6. Damaged, Faulty or Incorrect Goods
If an order arrives damaged, faulty or different from the item ordered, please email rinsing@rinseware.com with your order number, a description of the issue and clear photographs showing the relevant condition.
We will review the information and explain the available resolution. Where appropriate, we may offer a refund or replacement without requiring the damaged item to be returned, based on the circumstances and applicable legal requirements.
Photographs may help us assess a claim, but they will not be treated as the sole mandatory form of evidence where applicable law requires another reasonable means of establishing the issue.
Nothing in these Terms limits statutory remedies for non-conforming goods, including applicable rights to repair, replacement, price reduction or termination of the contract.
7. Refunds
Approved refunds will normally be issued to the original payment method unless another method is agreed or required by law. The time taken for the refunded amount to appear in an account may depend on the relevant financial institution.
Refunds will be handled within the time limits required by applicable law. Customers may contact us by email for updates regarding an existing refund request.
8. Customer Responsibilities
Customers must provide accurate order, delivery and contact details and use the website for lawful purchasing purposes.
Please contact us promptly if you identify an error in your order information. We will review requests to amend or cancel an order according to its processing status and applicable legal requirements.
Nothing in this section excludes any right that cannot lawfully be excluded.
9. Limitation of Liability
Rinseware is responsible for its obligations under the applicable contract and relevant law. Nothing in these Terms excludes or restricts liability where such exclusion or restriction would be unlawful, including liability for fraud or other liability that cannot lawfully be limited.
To the extent permitted by law, we are not responsible for losses that are not reasonably foreseeable consequences of a breach of these Terms. This provision does not affect mandatory consumer rights or statutory remedies.
10. Privacy
Personal data is handled in accordance with our Privacy Policy. Customers should refer to that policy for information about the collection, use, retention and disclosure of personal data.
11. Governing Law
These Terms are subject to the applicable laws of Singapore, without prejudice to any mandatory consumer protection provisions that apply to customers in their country of residence.
Where European Union law or applicable national law grants consumers mandatory rights, nothing in these Terms is intended to remove or restrict those rights.
12. Contact Information
For questions about these Terms, orders, delivery, returns or refunds, please contact:
Brand: Rinseware
Email: rinsing@rinseware.com
Telephone: +65 6253 4652
Address: 566 Balestier Road, Singapore 329883
Website: www.rinseware.com