1. Order Processing
Orders are generally processed within 1–3 business days after payment confirmation. Processing time is separate from transit time and may vary depending on order requirements and operational workload.
2. Shipping Methods and Delivery Times
We arrange deliveries to eligible European destinations through established carriers, including DHL, FedEx and UPS Priority services, subject to destination and service availability.
The estimated transit time is 5–8 business days from dispatch. The total time from order placement includes both processing and transit.
Delivery estimates are provided for guidance. Actual delivery may vary according to destination, carrier operations, customs procedures where applicable and other circumstances affecting the delivery route.
3. Tracking Notifications
Tracking notifications are sent to the email address supplied at checkout when relevant tracking updates become available. These may include:
- Order dispatch
- Arrival at relevant logistics facilities
- Local delivery progress
- Final delivery status
Customers should check their inbox and spam folder for tracking messages. If tracking information is unavailable or appears delayed, please contact our customer support team.
4. Delayed or Missing Orders
If an order has not arrived within the estimated 5–8 business-day transit period, please email rinsing@rinseware.com with your order number and tracking details.
We will review the shipment status and, where appropriate, investigate the matter with the carrier. Depending on the findings and the circumstances, we may arrange a full refund or replacement in accordance with applicable law.
Nothing in this policy limits any statutory rights relating to delayed, missing or undelivered goods.
5. Delivery and Transfer of Risk
We remain responsible for the goods until they are physically received by the customer or by a person designated by the customer, other than the carrier, except where applicable law provides otherwise.
The transfer of a parcel to a carrier does not, by itself, transfer the risk of loss or damage to the customer.
Customers should provide accurate delivery details when placing an order and contact us promptly if they identify an error.
6. Dispatch Address
Dispatch Address:
566 Balestier Road, Singapore 329883
7. Contact Information
For shipping enquiries, tracking assistance or delivery-related requests, please contact:
Brand: Rinseware
Email: rinsing@rinseware.com
Telephone: +65 6253 4652
Address: 566 Balestier Road, Singapore 329883
Please include your order number when contacting us about an existing shipment. We aim to respond to enquiries within 24 hours.