Privacy Policy

1. Introduction

Rinseware respects your privacy and handles personal data in accordance with Singapore’s Personal Data Protection Act 2012 (PDPA) and applicable European data protection laws, including the General Data Protection Regulation (GDPR).

This Privacy Policy explains how we collect, use, retain and disclose personal data when you visit www.rinseware.com, place an order or contact us.

2. Data Controller

Rinseware is the data controller responsible for personal data processed in connection with this website and its sales activities.

Email: rinsing@rinseware.com

Address: 566 Balestier Road, Singapore 329883

Telephone: +65 6253 4652

3. Personal Data We Collect

Depending on your interaction with our website, we may collect:

Contact information: name, email address, telephone number and delivery address.
Order information: items purchased, order reference, payment status and transaction details.
Communication records: enquiries, messages and customer service correspondence.
Website information: IP address, browser information, device details and cookie preferences, where applicable.

We collect only the information reasonably required for the purposes described in this Policy or as otherwise permitted by law.

4. How We Use Personal Data

We use personal data to:

Process and fulfil orders.
Arrange delivery and provide order updates.
Respond to enquiries and after-sales requests.
Maintain accounting and transaction records.
Administer website functions and understand website usage.
Meet applicable legal, tax and regulatory obligations.
Address suspected fraudulent activity and protect our legitimate business interests.

Where required, we rely on contractual necessity, legal obligations, legitimate interests or consent, as applicable under relevant data protection laws.

5. Payment Processing and Stripe

Payments on our website are processed by Stripe. When you make a purchase, relevant information may be provided to Stripe, including your transaction details, contact information and payment-related data, to process the payment and support transaction administration.

Rinseware does not ordinarily receive or store complete payment card details when these are handled directly by Stripe.

Stripe may process personal data in accordance with its own privacy policy and applicable legal obligations. Depending on the processing activity, Stripe may act as a processor or as an independent controller.

Customers are not required to create a Stripe account merely to complete a payment through an available guest payment option.

6. Cookies and Similar Technologies

Our website may use essential cookies to support core website functions and remember relevant preferences. Optional analytics or advertising cookies may be used where applicable.

Where consent is required, non-essential cookies will only be activated after you provide the necessary consent. You may change your preferences through the available cookie settings or your browser controls.

Certain website or payment functions may rely on cookies or similar technologies provided by third parties, including Stripe where applicable.

7. Sharing and International Transfers

We may disclose relevant personal data to service providers involved in payment processing, order fulfilment, website hosting, customer support and accounting, as well as to public authorities where required by law.

Where personal data is transferred outside Singapore or the European Economic Area, we take the steps required by applicable law to establish an appropriate basis for the transfer and, where necessary, implement recognised contractual or other safeguards.

We do not sell personal data as a commercial data-broker service.

8. Data Retention

We retain personal data only for as long as necessary for the purposes for which it was collected, subject to applicable legal obligations.

Order and accounting records: generally at least five years where required under Singapore record-keeping rules, or for the applicable statutory period in the relevant European jurisdiction. Certain records may need to be retained for up to ten years where local requirements apply.
Customer service correspondence: generally up to 24 months after an enquiry is resolved, unless a longer period is necessary for a legal claim or other lawful purpose.
Payment records: retained in accordance with applicable accounting requirements and the relevant processing arrangements with Stripe.
Cookie data: retained for the duration specified for the relevant cookie or until consent is withdrawn, where applicable.

When personal data is no longer required, we will delete it or anonymise it in accordance with applicable requirements, subject to any lawful retention obligations.

9. Your Data Protection Rights

Depending on your location and applicable law, you may have the right to request access to personal data, correct inaccurate information, withdraw consent, request erasure or restriction of processing, object to certain processing activities, and receive eligible data in a portable format.

Individuals covered by the GDPR may also lodge a complaint with the competent European data protection supervisory authority.

Requests may be submitted to rinsing@rinseware.com. We will handle requests in accordance with applicable legal requirements and may request information reasonably necessary to verify the requester’s identity.

10. Data Protection Measures

We apply appropriate organisational and operational measures to protect personal data against unauthorised access, disclosure, alteration or loss. Access to personal data is limited according to business requirements, and relevant service providers are expected to handle data in accordance with their applicable obligations.

11. Children’s Privacy

Our website is intended for general household shopping and is not directed at children under the age at which they may lawfully provide consent to personal data processing in their jurisdiction. We do not knowingly collect children’s personal data in circumstances where such collection is prohibited by law.

12. Changes to This Policy

We may revise this Privacy Policy to reflect changes in our business operations or applicable legal requirements. The updated version will be published on this page with the revised date.

13. Contact Us

For questions about this Privacy Policy or requests concerning personal data, please contact:

Brand: Rinseware