1. Order Processing and Delivery
Orders are generally processed within 1–3 business days after payment confirmation. Estimated transit time to eligible European destinations is 5–8 business days from dispatch, using available carrier services such as DHL, FedEx and UPS Priority.
Tracking notifications are sent to the email address provided at checkout when updates become available, including dispatch, logistics facility arrivals and local delivery progress.
If an order exceeds the estimated transit period, please contact us with your order number. We will review the tracking information and, where appropriate, investigate with the carrier. Depending on the circumstances, we may arrange a full refund or replacement in accordance with applicable law.
2. Right of Withdrawal
For eligible online purchases covered by European Union consumer law, customers generally have the right to withdraw from their purchase within 14 days of receiving the goods, without giving a reason, subject to statutory exceptions.
To exercise this right, email rinsing@rinseware.com within the withdrawal period. Please include your order number and identify the items you wish to return.
After notifying us, customers should send the goods back within 14 days, unless a statutory exception applies.
3. Return Address
Returns should be sent to:
Rinseware Returns
566 Balestier Road
Singapore 329883
Please contact us before sending a return so that we can provide relevant instructions. Customers may be responsible for direct return postage costs where permitted by law and disclosed before purchase. Return costs for faulty or incorrectly supplied goods will be handled in accordance with applicable legal requirements.
4. Damaged, Faulty or Incorrect Items
If an item arrives damaged, faulty or different from the item ordered, please email rinsing@rinseware.com with:
- Your order number
- A brief description of the issue
- Clear photographs showing the damage or discrepancy, where available
We will assess the information and advise on an appropriate resolution, which may include a refund or replacement. Where appropriate, we may resolve the matter without requiring the damaged item to be returned.
Photographs assist our assessment but will not be the sole permitted form of evidence where applicable law requires other reasonable evidence. Statutory rights relating to faulty or non-conforming goods remain unaffected.
5. Refund Processing
Approved refunds will generally be issued to the original payment method, unless another method is agreed or required by law.
Refunds will be processed within the time limits required by applicable law. For withdrawals, we may withhold reimbursement until the goods have been received or evidence of their return has been provided, whichever occurs first, where permitted by law.
The time taken for the refunded amount to appear in your account may depend on your payment provider or financial institution.
6. Accepted Payment Methods
We accept the following payment methods where available at checkout:
- Visa
- Mastercard
- American Express
- Apple Pay
- Google Pay
- Other supported electronic wallets displayed at checkout
The original payment method will generally be used for refunds, subject to applicable law and the availability of that method.
7. Cancellations
If you wish to cancel an order, please contact us as soon as possible at rinsing@rinseware.com. Cancellation requests are assessed according to the order’s processing status and applicable law. Once an order has been dispatched, cancellation may no longer be possible, but any applicable statutory withdrawal rights remain available.
8. Contact Information
For return, refund or delivery enquiries, please contact:
Brand: Rinseware
Email: rinsing@rinseware.com
Telephone: +65 6253 4652
Address: 566 Balestier Road, Singapore 329883
Please include your order number when contacting us about an existing purchase. We aim to respond to enquiries within 24 hours.